Terms and Conditions
Please ensure you read and understand the following terms and conditions pertinent to your accommodation rental. If you have any queries, please do not hesitate to contact us (hereafter called the Owner) for clarification before you sign the booking form.
Whilst we reserve the right to increase or decrease accommodation prices at any time, we will confirm to you the current price at the time of booking. As soon as you have confirmed your booking and paid your deposit or full payment, the cost of the rental is guaranteed against any further increase. This guarantee is offered subject to our terms and conditions and payment being adhered to and providing you do not make further amendments to your holiday arrangements.
Your holiday home rental includes Accommodation as booked, including services e.g.. Gas, water and electricity, (includes pool heating unless otherwise stated).
NOT included in our rental prices: a) Flights b) Car Hire c) Holiday Insurance d) Pool Heating
Booking Deposit
A deposit of £100 / $200 per week or part of, must accompany bookings, which is non-refundable. Upon clearance of the payment, the booking is confirmed.
The balance must be paid eight weeks prior to the commencement of the holiday along with a Security Deposit of £200 / $400.
The Security Deposit will be returned to the Guest 28 days after the completion of the holiday as long as any key(s) are returned and no damage or loss is reported by the Cathy's Elite Management (Villa Management Company). If damage is reported and the cost of repair is in excess of £200 / $400 we reserve the right to claim this off the Guest.
We reserve the right to treat the booking as cancelled if we do not receive the balance by the due date. Any cancellation charges detailed elsewhere in this document will then apply.
In the event of a cheque not being honoured by the bank on which it is drawn we will make a charge of £10 / $20 to cover the bank charges and our administration costs.
If the Guest wishes to cancel the booking he should advise the Owner immediately by telephone followed by a letter in writing. The Owner shall be entitled to retain all payments already made (except the Security Deposit).
In the unlikely event that circumstances beyond the Owner’s control necessitate the cancellation of the rental arrangement, the Owner reserves the right to cancel any bookings at any time and will only be liable to refund monies already paid by the Guest. Furthermore, the Owner cannot guarantee that all the facilities described in their brochure or website will be available.
Payment
As we are PayPal verified payment can be made through PayPal in Pound Sterling or US Dollars. Cheques can also be accepted as payment and must be mailed to the Owner's UK address and cleared before confirmation of booking. Online bank transfers may be available on request. Credit Card payments are available through Cathy's Elite Management our Villa Management Company. Please be aware that a 4% surcharge would be applicable if payment is made this way.
Occupancy
Only those persons identified on the booking form are authorised to use the villa. The maximum number of guests allowed is 10 with the condition that all persons sleep in the bedrooms/beds provided. Any unauthorised use of the villa will result in the immediate termination of the rental agreement.
No parties of guests who are all under the age of 25 will be accepted. No parties of all male or all female guests will be accepted.
Care of the Property
The Guest agrees to pay the full cost of any breakages, losses or damage to the property caused by them.(The Owner’s Management Company will be sole arbitrators on cause of damage or loss)
The guest agrees
a) To take good care of the property and leave it in a clean and tidy condition at the end of the holiday
b) To report any damage or loss immediately it is discovered to the Owner’s Management Company in Florida
c) To permit the Owner or their Agents reasonable access to the property to carry out any maintenance if necessary
d). Not to sublet or share the property except with persons nominated on the Booking Form
Arrival and Departure
The property is available after 4:00 p.m. on the day of arrival and must be vacated by 11:00 a.m. on the day of departure. Failure to comply with this may result in extra rental charges which the Guest agrees to pay.
Pool Safety
As the villa has a pool, the owners and the owners’ agents do not accept liability for injury howsoever caused as a result of using the pool.
Guests may use the swimming pool at their own risk. They should always observe the safety rules listed in the Information and Safety Book held in the home and observe the pool safety notice displayed in the pool area. Please inform the management company immediately if the Information and Safety Book is missing.
Diving is not permitted.
The house exit door onto the deck is fitted with locks but guests are requested not to allow unsupervised children to use the pool at any time. Please report any lock failure to the management company immediately. A pool safety screen has also been fitted -please report any damage to this screen to the Management Company immediately.
Plastic glasses and crockery are provided for use around the pool. Glass and crockery is not allowed around the pool.
Pool Cleaning
The pool is cleaned and chemically balanced every week for your safety and comfort; however on rare occasions it may be necessary to apply extra chemicals to the pool to maintain safe and correct chemical levels. Should this occur during your stay it will be necessary for you to be out of the pool for a period of 12-24 hours for safety reasons.
Pool Heating
Pool heating is an optional extra arranged at the time of booking. This is subject to weather conditions – the colder the weather the longer the heater will take to warm up.
Guests are not permitted to touch the pool heater controls. Any sign of tampering and the pool heat will be turned off with the payment being forfeited. Pool heating will be switched on during the day ordered and may take some time to heat the pool to optimum temperature. Having ordered pool heating, The Owner is not responsible for the weather and, if it's warmer than expected, pool heating still has to be paid for.
Like you, we have no control over the weather! We are unable to guarantee the water temperature with pool heating as this will depend on the prevailing weather conditions. Use of the pool blanket will help to sustain the water temperature.
The heater is a mechanical device, as with any mechanical device it can be subject to electrical / mechanical failure. If such an occurrence was to happen, every effort will be made to repair the heater. If the guest has paid for pool heat, then we shall refund only the days you are without pool heat. We cannot and will not refund for anything that has not been paid for.
Any problems with the pool should be reported to the Management Company.
Climate and Air Conditioning
Florida has a sub-tropical climate. It is vital that all doors and windows are kept shut at all times to keep out the heat, humidity and any unwanted insect visitors! The villa is treated regularly to repel such insects.
Failure to keep doors and windows closed will result in excessive use of air-conditioning, the cost of which will be deducted from your security bond. Guests are permitted to adjust the air-conditioning within the pre-set limits. Do not allow the temp to fall below 70 degree as it is all too easy to freeze up the unit causing the system to fail.
Cleaning
The property will be cleaned prior to your arrival and after your departure. Should you require extra cleaning this is available on request. Although the villa will be cleaned after your departure it must still be left in an orderly state and all kitchen utensils washed. Should the villa need extra cleaning then the cost of this will be taken from the security bond.
Travel Arrangements
The guests accept full responsibility for making the right travel arrangements to the villa.
All passports, visas and travel insurance are the responsibility of the guest.
Travel insurance is vital for you and your party.
WE STRONGLY ADVISE ALL OUR GUESTS TO TAKE OUT TRAVEL INSURANCE FOR YOUR WHOLE PARTY, WHICH INCLUDES CANCELLATION CHARGES COVER (UK GUESTS ARE ALSO ADVISED TO TAKE OUT A POLICY WHICH INCLUDES MEDICAL COVER) AS SOON AS YOU HAVE BOOKED ANY PART OF YOUR HOLIDAY OR VACATION. IF YOU CHOOSE NOT TO DO THIS, YOU NEED TO BE AWARE THAT YOU WILL PERSONALLY BE RESPONSIBLE FOR PAYMENT OF ANY CANCELLATION CHARGES WHICH MAY BECOME DUE.
Smoking Policy
We have a strict NO SMOKING policy. If the management company find any evidence of smoking at the house during your stay, this will be regarded as a serious breach of contract and you will be evicted immediately. All monies paid will be forfeited and you will be liable for a deep clean fee - this will include but is not limited to, professional cleaning of all soft furnishings, linens, carpets etc as well as a “clean air” fee, to replace all air conditioning filters and de-odorising costs.
Pet Policy
We have a strict NO PETS policy. If the management company find any evidence of pets during your stay this will be regarded as a serious breach of contract and you will be evicted immediately. All monies paid will be forfeited and you will be liable for a deep clean fee and pest control charges - this will include but is not limited to, professional cleaning of all soft furnishings.
Code of Conduct
Aviana is a residential community. The actions of all members of your party should not interfere with the enjoyment of either holiday makers or residents of Aviana. Please do not use the pool, play loud music or engage in any activity that may cause inconvenience to your neighbours after 10.30pm or before 7.30am.
In the event of any member of your party causing distress, danger or annoyance to any other holiday maker or resident of Avaina or damage to any property the owners reserve the right to terminate the rental agreement immediately and forthwith. The owners and Management Company will not be liable for any costs you will incur, nor shall we pay any compensation nor make refunds due to this action.
Complaints
We sincerely hope you do not have any! ...But in the unlikely event that you wish to register a complaint during your holiday, contact the property management company immediately and follow this up with a letter. Give a copy to them and send us a copy on your return. Unfortunately we are not always able to control the components of your rented accommodation and it is possible that an advertised facility may be withdrawn or changed due to circumstances beyond our control and for which we cannot accept liability
In accordance with the Aviana Homeowners Association rules, no truck or comercial van, boat, trailer, recreational vehicle, commercial vehicle or other types of non passenger vehicles, equipment, implements or accessories shall be parked, stored or otherwise kept on any portion of the property or elsewhere on Aviana. The connection of the villa's utility supplies to any external vehicle / appliance is strictly prohibited.
Liability Limitations
The owners or their agents will not be held responsible for loss or delay, howsoever caused beyond the owners’ control:
i.e. Strikes, riots, fire, war, threat of war, terrorist activity, industrial dispute, flight delays or cancellations, natural disasters, adverse weather conditions, flood, transport problems of any kind, or any other event ( this list is neither exclusive or exhaustive.)
The owners and their agents do not accept liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of the use of the villa and pool.
The owners accept no responsibility for guests’ property while they are in the villa and pool area. The owners accept no responsibility for lost, misplaced or stolen property, which guests may have left in the villa or grounds.
The owners and Management Company cannot accept responsibility for the sudden failure of villa equipment but will take reasonable action to rectify such failure upon notification by the guest.
No liability is accepted by the Owner for loss of main services or failure of appliances, nor for the consequences of the actions or omissions of persons who may control supply of mains service, nor any actions taken in the vicinity of the property by any authority over which there is no control by the Owner. Furthermore, it is possible that some construction work may take place in the area of new homes. The Guest should establish the status of the development prior to booking.
In the unlikely event that circumstances beyond the owners’ control necessitate a cancellation of the rental agreement, the owners reserve the right to cancel any booking at any time and would only be liable to refund monies already paid by the client. This will be the full extent of the owners’ liability in such circumstances, and they shall not be responsible for any other costs connected with any such cancellation, howsoever arising.
Aircraft captains are legally entitled to deny boarding to any passengers who present themselves at the aircraft in an unacceptable state due to the influence of drink or drugs. Any passenger so doing will be deemed as having given notice of his/her cancellation of the booking at that time and the aforementioned cancellation charges will apply.
I agree to pay the balance ten weeks prior to departure. I accept the terms and conditions as stated on behalf of myself and my party. I am over 21 years of age.
Signed ___________________________ Date _______________